Privacy Policy

1. Introduction

Jump Properties (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by clients, customers, website users, and business partners.

This Privacy Policy describes how we collect, use, process, store, disclose, and safeguard personal data in connection with our real estate brokerage services, website, advertising activities, and related communications.

By accessing our website, submitting information to us, or engaging our services, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of your personal data in accordance with the terms set out herein.

2. Information We Collect

We collect only the personal data necessary for legitimate business purposes and to comply with applicable legal and regulatory obligations.

2.1 General inquiries and website leads

When you contact us or submit information through our website, advertisements, or communication channels, we may collect:

  • Full name

  • Phone number

  • Email address

2.2 Clients and transaction related information

Where you engage us for property sales, leasing, or advisory services, we may collect additional information and documentation, including:

  • Passport or Emirates ID copy

  • Visa copy

  • Proof of address

  • Bank or payment details

  • Property preferences and budget information

  • Know Your Customer (KYC) documentation

  • Anti Money Laundering (AML) and due diligence information

Such information is collected strictly for identification, compliance, transaction processing, and contractual purposes.

3. Methods of Collection

Personal data may be collected through:

  • Website forms and online submissions

  • WhatsApp, telephone, and email communications

  • Social media and Meta lead advertisements

  • Property portals

  • In person meetings

  • Internal customer relationship management (CRM) systems

4. Lawful Basis and Purpose of Processing

We process personal data based on one or more of the following lawful grounds:

  • Your consent

  • Performance of a contract or requested services

  • Compliance with legal and regulatory obligations

  • Legitimate business interests

Personal data may be used for the following purposes:

  • Responding to inquiries and providing customer support

  • Facilitating property viewings, negotiations, and transactions

  • Conducting KYC, AML, and regulatory compliance checks

  • Coordinating with developers, financial institutions, and service providers

  • Preparing contracts and documentation

  • Communicating relevant property opportunities and updates

  • Improving our services, website performance, and internal operations

We will not process personal data for purposes inconsistent with those described above.

5. Disclosure of Information

We do not sell, rent, or trade personal information.

Personal data may be disclosed strictly where necessary to complete a transaction or comply with legal or regulatory requirements, including to:

  • Property developers

  • Banks and mortgage brokers

  • Dubai Land Department and Trustee Offices

  • Conveyancers, legal advisors, or professional consultants

  • Governmental or regulatory authorities as required by law

Third Party Responsibility

Where personal data is shared with third parties for legitimate business or legal purposes, such parties are responsible for their own data protection practices and policies. Jump Properties shall not be liable for the independent acts, omissions, or data handling practices of such third parties.

6. Cookies and Tracking Technologies

Our website uses cookies and tracking technologies, including Meta Pixel and CRM analytics tools, to:

  • Analyze website usage

  • Improve functionality and user experience

  • Measure advertising performance

You may disable cookies through your browser settings; however, certain website features may be limited as a result.

7. Data Retention

We retain personal data only for as long as necessary to fulfill business, contractual, and legal obligations.

Typical retention periods include:

  • Client and transaction records: up to 5 to 7 years

  • KYC and AML documentation: minimum 5 years

  • General inquiries and leads: up to 24 months

  • Cookies and analytics data: until cleared or opted out

After the applicable retention period, data will be securely deleted or anonymized.

8. Data Security

We implement appropriate technical, administrative, and organizational safeguards to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

Access to sensitive information is restricted to authorized personnel who require such access for legitimate business purposes.

While we take reasonable precautions, no method of electronic storage or transmission is entirely secure, and absolute security cannot be guaranteed.

9. Your Rights

Subject to applicable laws and regulatory requirements, individuals may have the right to:

  • Request access to their personal data

  • Request correction of inaccurate or incomplete information

  • Withdraw consent where processing is based on consent

  • Request deletion or restriction of data, where legally permitted

Requests may be submitted using the contact details below.

10. Legal Compliance

Jump Properties processes personal data in accordance with applicable laws and regulations of the United Arab Emirates, including relevant data protection, AML, and regulatory compliance requirements.

11. Contact Information

For any questions, concerns, or requests relating to this Privacy Policy or our handling of personal data, please contact:

Jump Properties
Email: info@jump.properties

12. Policy Updates

We reserve the right to amend or update this Privacy Policy at any time. Updates will be published on our website and shall take effect immediately upon posting.