Jump Properties (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by clients, customers, website users, and business partners.
This Privacy Policy describes how we collect, use, process, store, disclose, and safeguard personal data in connection with our real estate brokerage services, website, advertising activities, and related communications.
By accessing our website, submitting information to us, or engaging our services, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of your personal data in accordance with the terms set out herein.
We collect only the personal data necessary for legitimate business purposes and to comply with applicable legal and regulatory obligations.
When you contact us or submit information through our website, advertisements, or communication channels, we may collect:
Full name
Phone number
Email address
Where you engage us for property sales, leasing, or advisory services, we may collect additional information and documentation, including:
Passport or Emirates ID copy
Visa copy
Proof of address
Bank or payment details
Property preferences and budget information
Know Your Customer (KYC) documentation
Anti Money Laundering (AML) and due diligence information
Such information is collected strictly for identification, compliance, transaction processing, and contractual purposes.
Personal data may be collected through:
Website forms and online submissions
WhatsApp, telephone, and email communications
Social media and Meta lead advertisements
Property portals
In person meetings
Internal customer relationship management (CRM) systems
We process personal data based on one or more of the following lawful grounds:
Your consent
Performance of a contract or requested services
Compliance with legal and regulatory obligations
Legitimate business interests
Personal data may be used for the following purposes:
Responding to inquiries and providing customer support
Facilitating property viewings, negotiations, and transactions
Conducting KYC, AML, and regulatory compliance checks
Coordinating with developers, financial institutions, and service providers
Preparing contracts and documentation
Communicating relevant property opportunities and updates
Improving our services, website performance, and internal operations
We will not process personal data for purposes inconsistent with those described above.
We do not sell, rent, or trade personal information.
Personal data may be disclosed strictly where necessary to complete a transaction or comply with legal or regulatory requirements, including to:
Property developers
Banks and mortgage brokers
Dubai Land Department and Trustee Offices
Conveyancers, legal advisors, or professional consultants
Governmental or regulatory authorities as required by law
Where personal data is shared with third parties for legitimate business or legal purposes, such parties are responsible for their own data protection practices and policies. Jump Properties shall not be liable for the independent acts, omissions, or data handling practices of such third parties.
Our website uses cookies and tracking technologies, including Meta Pixel and CRM analytics tools, to:
Analyze website usage
Improve functionality and user experience
Measure advertising performance
You may disable cookies through your browser settings; however, certain website features may be limited as a result.
We retain personal data only for as long as necessary to fulfill business, contractual, and legal obligations.
Typical retention periods include:
Client and transaction records: up to 5 to 7 years
KYC and AML documentation: minimum 5 years
General inquiries and leads: up to 24 months
Cookies and analytics data: until cleared or opted out
After the applicable retention period, data will be securely deleted or anonymized.
We implement appropriate technical, administrative, and organizational safeguards to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
Access to sensitive information is restricted to authorized personnel who require such access for legitimate business purposes.
While we take reasonable precautions, no method of electronic storage or transmission is entirely secure, and absolute security cannot be guaranteed.
Subject to applicable laws and regulatory requirements, individuals may have the right to:
Request access to their personal data
Request correction of inaccurate or incomplete information
Withdraw consent where processing is based on consent
Request deletion or restriction of data, where legally permitted
Requests may be submitted using the contact details below.
Jump Properties processes personal data in accordance with applicable laws and regulations of the United Arab Emirates, including relevant data protection, AML, and regulatory compliance requirements.
For any questions, concerns, or requests relating to this Privacy Policy or our handling of personal data, please contact:
Jump Properties
Email: info@jump.properties
We reserve the right to amend or update this Privacy Policy at any time. Updates will be published on our website and shall take effect immediately upon posting.